I want you to be completely happy with every order you place with me. Please contact me if you have any concerns about your painting and I will do my utmost to help.
Please inspect your painting/s immediately after you have received them. If there is any damage or defect with the painting/s please notify me at Redlark Art immediately and no later than 14 working days after delivery. If you do not contact Redlark Art within 14 working days of delivery you shall be deemed to have 'accepted the goods'.
Where your order is defective or damaged Redlark Art will often request that you email photographs of the problem first, if possible. Assuming the problem can not be rectified, we will most likely book a return courier for you, if we decide that we need the goods back from you. We may not need the faulty goods back, however. You will then be entitled to a full refund (including all premium delivery costs) or replacement of the painting/s with similar ones, whichever you prefer.
In addition to your other rights, if you decide that you no longer want the goods you have 14 working days from receipt of the goods to contact Redlark Art to cancel the contract. We will then supply the returns' address. We ask that you return the goods to us at your expense in this situation and ideally in the original packaging to prevent damage to the goods whilst in transit. Redlark Art will then refund your order (excluding premium delivery costs – standard delivery is free) within 14 days of the contract being cancelled or within 14 days of you returning the goods to us.
Refunds for returned goods can only be made to the credit/debit card or Paypal account which was used for the original purchase.
If more than 14 working days have passed since the goods were delivered to you and you have a problem with the goods please contact us and we will do our best to help. Your rights as a customer in this regard last for 6 years from the date of sale.
If you would like any more help do please contact us.
(updated 20th May 2018)